Technical Support

Logging into Eagle Online Canvas

HCC will use Eagle Online (based on Canvas). Make sure you get to the correct server by clicking on the "Go To Class" button on the orientation page.

Your Eagle Online Canvas Username/password is the same as your Eagle ID, which is the User ID or W number that you were issued upon admission and the password you created for your HCC Email (issued upon enrollment through the Student System). Your Eagle ID is also used for logging into campus computers, Askonline tutoring, printing on campus, etc.

If you do not know your W number, you may look it up from the Student System Sign In page (see "Forgot My User ID").

For more information on your User ID or your HCC Email password see the Eagle ID web page.

You must go to the DE Orientation to find which system will be used for your course(s). Once there, click on the Go to Class Room button for each course the day the class begins. You might have classes on both servers. Do not assume that the course materials are in the same place or on the same system as the last semester.

Canvas Log-in information

The link to this system is: Canvas  Use the latest version of Firefox with this system.

The log-in for this system is the same ID and password as your HCC Active Directory (AD) and HCC Student Email username/password. (Note: This username/password is also used to log-on to computers and printers at the HCC campuses and get online tutoring assistance).

If you have never used your HCC student email, you must claim your account here before using it. Select Student Claim Policy from the drop-down menu and then follow instructions.

You will be required to change the password for this account every 120 days. To do this, without IT Help Desk support, you will need to set up your challenge questions/responses. The responses to your challenge questions are stored securely.  Once answered correctly, you will be able to reset your password on your own.

If you cannot claim your email or cannot reset your password, call the HCC IT Help Desk at (713) 718-8800, option 1, for AD / Email assistance.

 

Eagle Online Help Center


HCC Online Regular Support hours 

Monday through Friday
8:00 A.M. 11:00 P.M
Saturday 9:00 A.M. 11:00 P.M
Sunday 1:00 P.M. - 9:00 P.M

December Holiday break hours (from December 19th)

Monday through Friday
9:00 A.M. 6:00 P.M
Saturday 9:00 A.M. 4:00 P.M
Sunday closed

Our Support is closed on December 25th, 2017 and January 1st, 2018.


Eagle Online (Canvas) Tutorials